Frequently Asked Questions

General:

Q: What happens if my order is lost or damaged during shipping?

A: We're sorry to hear that this happened. Please contact our customer service team and we'll work with you to resolve the issue. If your order is lost or damaged, we may be able to reship the order or provide a refund.

Q: Can I change my shipping address after my order has been placed?

A: Please contact our customer service team as soon as possible if you need to change your shipping address. We'll do our best to accommodate the change before shipping your order.

Shipping:

Q: How long does it take to ship my order?

A: We typically ship orders within 1-2 business days of receiving them. Once shipped, delivery times vary depending on your location.

Q: What is the estimated delivery time for my order?

A: Our standard shipping option takes 7-10 business days to deliver.

Returns:

Q: Can I return a product if I'm not satisfied with it?

A: Yes, we offer a 30-day money-back guarantee. If you're not satisfied with your purchase, you can return it within 30 days of delivery.

Q: How long does it take to process a return?

A: Once we receive your returned product, it usually takes 7-10 business days to process the refund.